At Optima bank, we are committed to offering a truly inclusive banking experience. In compliance with Law 4994/2022 and Directive (EU) 2019/882, we ensure that all customers have access to our services across all channels.
Below, you will find information on how we support people with disabilities, with respect, care and practical solutions.
- People with visual impairments
- People with hearing impairments
- People with mobility impairments
- People with intellectual disabilities
e-banking / mobile app
- Ability to open a bank account, issue a debit card, and receive e-banking credentials through online registration (digital onboarding), without visiting a branch
- Secure transactions with 3D authentication and extended confirmation time (3 minutes).
Optima bank trader / Optima trader app
- Ability to open an investment account remotely and access the Optima bank trader and Optima trader app.
Call center
- Connection with a representative to assist and guide customers with visual impairments.
Branches
- Scheduling an online appointment via the e-meeting service, without the need for physical presence
- Priority service and personal assistance by a service manager throughout the branch visit
- Special braille signage at the branch entrance
- Specially designed meeting rooms that ensure quiet and privacy
- Staff training by specialized organizations for people with disabilities
- Banking documents available in Braille upon request
- Text-to-speech document conversion tool available (available at selected branches).
Optimabank.gr
- Detailed information on accessibility banking services
- Contact form available for feedback and continuous improvement in supporting people with disabilities.
e-banking / mobile app
- Chat box support via Optima e-banking, with instant automated responses (Monday-Friday, 09:00-17:00)
- Ability to open a bank account, issue a debit card and receive e-banking credentials through online registration (digital onboarding), without visiting a branch, with scripting support on the customer's mobile phone.
Optima bank trader / Optima trader app
- Ability to open an investment account remotely and access the Optima bank trader and Optima trader app.
Call center
- Connection with a representative to assist and guide customers with hearing impairments.
Branches
- Scheduling an online appointment via the e-meeting service, with Microsoft Teams subtitles enabled
- Special signage at the branch entrance for priority service and accessibility
- Priority service and personal assistance by a service manager throughout the branch visit
- Specially designed meeting rooms that ensure quiet and privacy
- Staff training by specialized organizations for people with disabilities
- Speech-to-text conversion tool available.
Optimabank.gr
- Detailed information on accessibility services
- Contact form available for feedback and continuous improvement in supporting people with disabilities.
e-banking / mobile app
- Ability to open a bank account, issue a debit card, and receive e-banking credentials through online registration (digital onboarding), without visiting a branch, with scripting support on the customer's mobile phone.
- Chat box support via Optima e-banking, with instant automated responses (Monday-Friday, 09:00-17:00).
Optima bank trader / Optima trader app
- Ability to open an investment account remotely and access Optima bank trader and Optima trader app.
Call center
- Connection with a representative to assist and guide customers with mobility impairments.
Branches
- Most branches are fully accessible to people with mobility disabilities, as indicated in the branch network on the bank's website
- Special signage at the branch entrance for priority service and accessibility
- Specially designed meeting rooms that ensure quiet and privacy
- Priority service and personal assistance by a service manager throughout the branch visit
- Easy movement within branch interiors
- Most branches equipped with wheelchair-accessible restrooms
- Scheduling an online appointment via the e-meeting service, without the need to be physically present
- Staff training by specialized organizations for people with disabilities.
ΑΤΜ
- The majority of our bank's ATMs are wheelchair accessible.
Optimabank.gr
- Detailed accessibility information
- Contact form available for feedback and continuous improvement in supporting people with disabilities.
e-banking / mobile app
- Chat box support via Optima e-banking, with instant automated responses (Monday-Friday, 09:00-17:00).
Call center
- Connection with a representative to assist and guide customers with intellectual disabilities.
Branches
- Scheduling an online appointment via the e-meeting service, without the need to be physically present
- Special signage at the branch entrance for priority service and accessibility
- Specially designed meeting rooms that ensure quiet and privacy
- Priority service and personal assistance by a service manager throughout the branch visit
- Staff training by specialized organizations for people with disabilities.
Optimabank.gr
- Detailed accessibility information
- Contact form available for feedback and continuous improvement in supporting people with disabilities.